Privacy Statements

The company has a privacy statement which is provided to all customers prior to data being collected, as part of our New Business procedure and scripting:

Just before I take the details, let me confirm that the data we collect, including any personal and sensitive data, will only be contractual information necessary solely to provide a quotation and policy. It will be shared with insurers and other bodies involved in arranging and administering your insurance only for that purpose, and if you refuse to provide any of the information requested, we will be unable to quote or offer cover.
… our Terms of Business, which includes our full privacy statement. I can go through them with you now or are you happy to proceed on the basis of the limited summary of the terms & cover that I’ve given you?

With a full privacy statement included in our Terms of Business Agreement

We act as your agent and will collect data, including personal information and risk details, solely to enable us to obtain and provide insurance quotations, arrange and administer your insurance. Data collected by us is contractual, and for our legitimate business interests as an insurance broker and we will be unable to offer any quotation or insurance if you refuse to provide certain personal data, including health, financial and criminal records data which is collected under the lawful basis of public interest, where these would affect the provision of cover and/or performance of insurance contracts. Your information will be held securely by us and shared with insurers, which could include reputable providers in other countries, to enable them to provide accurate terms and they will also obtain data about you and your insurance history from various insurance anti-fraud databases, such as the Claims and Underwriting Exchange (CUE) as well as publicly available websites and credit referencing agencies.

We will not give anyone else any personal information except on your instructions or authority, or where we are required to do so by law, or our regulatory requirements. Information about you and your insurances will be held while you are a client and for a minimum of three years, and in certain circumstances up to six years, after expiry of your policies. Under the Data Protection Act data subjects have the right to see, and correct, personal information about them that we hold. Please write to our data protection officer at our usual office address if you wish to exercise your rights or have a complaint about our use of your data.